Terms and Conditions
In using the services provided by RemovalsLondon.com, you agree to the following Terms and Conditions:
1. Scope of Services:
RemovalsLondon.com offers a professional removals service to both residential and commercial clients. Our services include packing, loading, transportation, unloading, and unpacking of your belongings.
2. Booking:
To book our services, you must provide us with accurate information about your move (i.e. date, time, location, inventory list). Any changes to your booking must be communicated to us at least 48 hours prior to the scheduled move. We reserve the right to refuse or cancel a booking if the information provided is inaccurate or if we are unable to accommodate your desired date and time.
3. Payment:
Full payment is required at the time of booking. We accept cash, credit/debit cards, and bank transfers. Any additional fees (i.e. congestion charge, tolls, parking fees) will be added to the final cost of the move and must be paid on the day of the move. Failure to make payment may result in a delay or cancellation of services.
4. Cancellations and Refunds:
If you need to cancel your booking, please notify us at least 48 hours prior to the scheduled move. A cancellation fee may apply if the notice is given less than 48 hours before the scheduled move. Any deposits made will not be refunded in the case of a cancellation.
5. Damage or Loss:
While our team takes all necessary precautions to ensure the safety of your belongings, accidents may still happen. We are not liable for any damage or loss to your items during the move, unless caused by our negligence. It is recommended that you purchase your own insurance for valuable items.
6. Complaints:
We strive to provide the best service possible, but if you have any complaints or concerns, please inform us as soon as possible. We will do our best to resolve the issue in a timely manner.
7. Changes to Terms:
We reserve the right to update or change our terms and conditions at any time without prior notice. Any changes will be posted on our website and will be effective immediately.
8. Governing Law:
These terms and conditions shall be governed by and construed in accordance with the laws of England and Wales. Any disputes arising out of these terms and conditions shall be subject to the exclusive jurisdiction of the courts of England and Wales.
By using our services, you agree to these terms and conditions. If you do not agree with any part of these terms, please refrain from using our website and services.
1. Website Use
a. Our website removalslondon.com is solely intended to provide information about our company and the services we offer. Any unauthorized use of the website, including but not limited to hacking, tampering, or damaging the website or its content, is strictly prohibited.
b. We reserve the right to make changes to our website, including removing, updating, or adding new services, at any time without prior notice.
c. Any personal information provided on the website is subject to our Privacy Policy.
2. Services
a. Our company, Removals London, provides moving and relocation services to customers in the Greater London area. We aim to offer high-quality and professional services to satisfy our customers’ needs.
b. The terms and conditions of our services may vary depending on the specific service you request. We will provide a detailed outline of the service agreement before any work is carried out, and you will have the opportunity to accept or decline the terms and conditions.
c. Any additional services or changes to the service agreement must be agreed upon by both parties in writing.
3. Bookings and Cancellations
a. To book our services, you can contact us through our website, by phone, or in person. We will require some details such as your name, address, contact information, and the date of service.
b. A non-refundable deposit may be required at the time of booking to secure your appointment.
c. Changes or cancellations to your booking must be made at least 48 hours in advance. Failure to do so will result in the forfeiture of your deposit.
d. We reserve the right to refuse service to anyone for any reason, including but not limited to disrespectful or aggressive behavior towards our staff.
e. Our team at Removals London will do our best to ensure a timely and efficient service. However, there may be unforeseen circumstances such as traffic or weather conditions that can cause delays. We will keep you informed and make necessary arrangements to minimize any inconvenience.
f. Any changes to the scope of work or additional services requested on the day of the service may incur additional charges.
g. We will not be held responsible for any damages to items that are not properly packed or disclosed as fragile. It is the customer's responsibility to inform us of any fragile items and to ensure they are properly packed for transport.
h. Payment for our services can be made by cash, bank transfer, or credit/debit card. Payment is due on the day of service unless prior arrangements have been made.
I. In the event of unforeseen obstacles such as traffic conditions or difficult access to the property, we reserve the right to charge additional fees. We will always inform you in advance of any potential additional charges.
J. We reserve the right to refuse or cancel our services if we feel that the terms and conditions stated on our website or agreed upon by both parties are not being followed.
K. Any damages to your property or possessions caused by our team will be covered by our insurance. However, we will not be held liable for any pre-existing damages.
L. We reserve the right to refuse moving any items that violate local or national laws, or are considered to be hazardous.
M. It is the responsibility of the customer to ensure that all items being moved have been properly packed and labeled. We will not be held liable for any damages caused by improper packing.
N. Our team will not be responsible for disassembling or reassembling any furniture or fixtures unless it has been previously agreed upon and stated in the contract.
O. We reserve the right to cancel or delay our services in the event of extreme weather conditions, natural disasters, or any other circumstances that may put our team at risk.
